✈️ When will my order ship?
All orders are processed within 3–5 business days.
Estimated delivery times:
🇺🇸 United States
🌍 Other Countries
Please note that delivery times may vary due to customs clearance, local carrier delays, weather conditions, or regional shipping circumstances.
Once your order ships, you'll receive a tracking email with your tracking number.
📮 How can I track my order?
Once your order has shipped, you'll receive a tracking number via email.
You can track your package anytime using our Tracking Page.
Track My Order
If you haven't received tracking information within 5 business days after placing your order, please contact us and we'll be happy to help. 🩷
🌎 Do you ship internationally?
Yes — we currently ship to most countries worldwide. 🌎
Shipping availability may vary depending on your location
Shipping Information
💸 Will I have to pay customs duties or import taxes?
Depending on your country's regulations, customs duties, taxes, or import fees may apply.
These charges are not included in the product price or shipping cost and are the responsibility of the customer
📦 My package says "Delivered", but I can't find it.
We recommend checking:
• Around your property
• With family members or roommates
• With neighbors
• With your local carrier
If you're still unable to locate your package, please contact us and we'll do our best to assist you.
❌ Can I cancel my order?
If you'd like to cancel your order, please contact us within 12 hours of placing it.
After 12 hours, your order may already be in processing or preparing for shipment, which means cancellation may no longer be possible.
Once an order has been processed, we're unable to cancel it.
Thank you for your understanding. 💗
Cancel My Order
🏠 I entered the wrong shipping address. What should I do?
Please contact us as soon as possible.
If your order hasn't been processed yet, we'll do our best to update the address for you.
Unfortunately, once an order has shipped, we're unable to make changes to the delivery address.
Contact Us
📦 What is your return policy?
You may request a return within 30 days of delivery.
To be eligible, items must be:
• Unworn
• Unwashed
• Free of stains, odors, or pet hair
• Returned with all original tags attached
For full details, please visit our Returns Policy.
Return Policy
🔁 Do you offer exchanges?
We currently do not offer direct exchanges.
If you'd like a different size, color, or item, simply return your original order (if eligible) and place a new order separately. 💗
💳 When will I receive my refund?
Once your return has been received and approved, your refund will be issued to the original payment method used for the purchase.
Please note that your bank or payment provider may take several business days to process the refund.
🩹 What if I receive a damaged or incorrect item?
We're sorry to hear that. 🥺
Please contact us within 5 days of delivery and include:
• Clear photos of the issue
• Photos of the packaging
• A photo of the shipping label
We'll review everything as quickly as possible and help make it right.
📏 How do your products fit?
Fit may vary slightly between products.
For the most accurate measurements, please refer to the size chart provided on each product page.
🤔 Which size should I choose?
We recommend comparing the measurements in our size chart with a similar item you already own.
This is usually the best way to find your preferred fit.
🧺 How should I care for my items?
Care instructions may vary by product, so we always recommend checking the care label attached to your item.
As a general guide:
• Wash cold
• Turn garments inside out
• Do not bleach
• Tumble dry low or air dry
• Do not iron directly on printed areas
Following these instructions will help keep your item looking its best for years to come. ✨
🩷 How can I contact Budy's Bestie?
Need help with your order or have a question?
We're always happy to help. 💗
Please contact us at:
hello@budysbestie.com
or Visit Our Contact Page
We'll get back to you as soon as possible.
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Budy's Bestie Basic Heart Tee
Budy's Bestie Softie Heart Hoodie
